Materna in Customer Experience Services
Find here the NelsonHall Research related to within the Customer Experience Services program
Published reports:
published reports related to Materna within the Customer Experience Services program
find all available reports on MaternaRecent Tracking Service
tracking service articles related to Materna within the Customer Experience Services program:
Materna Announces Preferred Partner Agreement with ATG in Germany
Jun 13, 2006 | New Partnerships by Rachael Stormonth
MATERNA Acquires SAP Consultancy cbs of Germany
Jun 16, 2005 | Mergers and Acquisitions by NelsonHall Analyst
Materna Announces 2003 Revenues Flat at €142m
Mar 15, 2004 | Financial Results by John Willmott
Materna Announces 2002 Revenues Down 17% to €145m
Jul 22, 2003 | Financial Results by John Willmott
Discover the benefits of the CMS program
NelsonHall's Customer Management Services program supports you in enhancing your organization's sourcing performance. It will help you to:
- Analyze how contact center outsourcing can be applied to your organization
- Assess the scope of customer services that can be outsourced and why
- Quantify the benefits and risks associated with outsourcing processes within your customer service function
- Identify the most appropriate vendors and understand their individual philosophies, approaches and delivery capability
- Learn from the experience of other organizations in your sector that have already outsourced elements of their customer handling and analytics functions
- Keep abreast of changing delivery approaches within customer mangement services.
It also provides expert support to customer management services vendors, specifically business development and marketing personnel, helping them to:
- Increase bid success through improved positioning of proposals against client requirements
- Maintain the competitiveness of current service offerings
- Identify emerging requirements and service opportunities
- Track key developments within the CMS marketplace, including contract awards and new service announcements
- Understand the strategies and capabilities of potential bid partners through access to detailed customer management services vendor assessments.